App Support

Current free access

The app is currently free, with no account, purchase or subscription required. It is separate from accounts and paid plans for the web service. Paid availability is planned for a future release; pricing, timing and transition details will be announced in advance. You will not be charged without an explicit purchase.

Version 1.1.0 and later requires an Internet connection on first launch and at least once within each 24-hour access period. A device restart, clock change or similar event may require a connection sooner if the app cannot verify the confirmation.

If you see a reconnect or update screen

Connect to the Internet and retry the access check. Recording and analysis are restricted while access confirmation has expired or an update is required. If an update is required, install a supported version from the App Store.

Saved records are preserved, and JSON backup export remains available from the restricted screen. Video files are not included. Drafts in supported forms are restored when you reopen the same screen after access returns. If the issue persists, contact support before deleting the app.

Storage and moving to another device

Records are stored on the device you use. This version does not support iCloud sync. In Settings, use “Export JSON Backup” to save your records, then import the JSON backup on the other device. Video files are not included and must be saved and transferred separately. Importing merges and updates existing records: save a backup first and check the result afterwards.

Save a backup before reinstalling the app or resetting your device. The operator cannot recover your local records.

Video playback issues

Check the video’s location, file permissions and network connection. YouTube videos may not play if they are private, removed or restricted from embedding. You can also record matches without using external videos.

Stuck on a purchase screen

Some older TestFlight builds show a purchase screen. The free edition does not require a purchase or restoration. Contact support with your app version and build number. Avoid deleting the app before saving a backup.

Contact support

Email handballasu@gmail.com with your device type, OS version, app version and build number, the steps you took and what happened. Please hide unnecessary personal information in screenshots.

From version 1.1.1, include the support ID available under Copy Support ID in Settings to help us check your app environment.

Operator: Chikazumi Fuse. You can contact us in Japanese or English.